A performance indicator or key performance indicator (KPI) is a measure of performance. Such measures are commonly used to help an organization define and evaluate how successful it is, typically in terms of making progress towards its long-term organizational goals. KPIs can be specified by answering the question, "What is really important to different stakeholders?" KPIs may be monitored using Business Intelligence techniques to assess the present state of the business and to assist in prescribing a course of action. The act of monitoring KPIs in real-time is known as business activity monitoring (BAM). KPIs are frequently used to "value" difficult to measure activities such as the benefits of leadership development, engagement, service, and satisfaction. KPIs are typically tied to an organization's strategy using concepts or techniques such as the Balanced Scorecard.
The KPIs differ depending on the nature of the organization and the organization's strategy. They help to evaluate the progress of an organization towards its vision and long-term goals, especially toward difficult to quantify knowledge-based goals.
Our specialists implement KPI using following scenario:
- The development of Key performance indicator (KPI), which fully correspond to the company’s strategy, indicate the extent of goals achievement and allows to evaluate the quality of personnel
- The definition of subtasks necessary to be fulfilled by different departments and employees in order to achieve the mail goal of the company KPI development for each department, each position and each process.
- The design of KPI estimation system, the definition of the desired KPI value for each department, each position and each process in accordance with the demands of the customer.
- Motivation system design on the basis of KPI value.
The detailed information on KPI development and implementation you can get by phone
+7 (499) 145 74 77,
+7 (495) 763 28 63,
or via email optimization@concol.ru
